GENERAL

Can I book online?

Yes, HERE.

Do I need to book in advance?

You don’t have to, but it’s recommended.

Can I make a group booking?

Yes, HERE. Under Studio select: I would like to book an appointment for 2-6 people.

Do you do packages?

All packages are available HERE.

How do I book with a gift voucher?

Contact hello@atthebathhouse.com.au to redeem your gift voucher.

How can I change or reschedule my booking?

Please contact hello@atthebathhouse.com.au to cancel, change or reschedule your booking.

What is your cancellation policy?

We require 48 hours prior to your appointment, or you will be charged the full amount.

How do I cancel my booking?

You can cancel your booking HERE.

BATHING

How do I make a booking for bathing?

You can book HERE.

Do you have private bathing available?

Our scheduled area for up to 6 people is available for private bathing HERE.

How do I book a treatment and/or a treatment with bathing?

Select your treatment and bathing HERE.

Can I book the bathhouse for a private event?

Please contact hello@atthebathhouse.com.au for all event enquiries.

How can I make a group booking?

You can book HERE.

TREATMENTS

What treatments can I book in for?

Our full treatment menu us HERE.

Can we book a couples treatment?

You sure can! Bookings available HERE.

Should I have my treatment before or after bathing?

All bathing is recommended before your treatment.

I’m pregnant, which treatments can I book in?

All our treatments except the body scrub are suitable during pregnancy.

Should I arrive early for my treatment?

Please arrive 15 minutes before your treatment and make sure you have filled out your consultation form.

How do I add bathing to my treatment?

Select your treatment and bathing HERE.

My skin is sensitive, can I still have a facial?

All our facials are tailored to your skin using natural ingredients.

What’s LED Light therapy?

Non-invasive, anti-ageing, and targeting the effects of sun damage - light therapy can be used to treat a myriad of skin conditions. In this short treatment time skin is left rejuvenated from increased collagen stimulation and production; looking smoother, plumper and more radiant.

What is a bathhouse?

A combination of hot and cold water therapies. Our bathing areas include hot
magnesium pools, cold plunge pools, saunas, and a steam room.

What’s included?

Custom hand-woven organic towels used for bathing are included. Bath towels are available for hire.

Can I book bathhouse for a private event

Yes, contact hello@atthebathhouse.com.au for all event enquiries.

What facilities are included in social bathing?

Our bathing areas include hot magnesium pools, cold plunge pools, saunas, and a
steam room.

Is the bathhouse private?

Our secluded area is available for private bathing for up to 8 people.

Can I add a body scrub to bathing?

Yes, you can add HERE.

Do I shower before I bathe?

Please do! Hygiene is very important to us.

What do I wear bathing?

Your choice of bathers!

Can I bring my phone?

Phones are prohibited in the bathing area.

Is the infrared & ice bath included?

This is a separate booking from bathing available HERE.

Can I bathe if I’m pregnant?

Always check with your medical practitioner before visiting.

How old do you need to be to bathe?

16 years.

How long is a bathhouse session?

You can choose between 45 & 90 minute sessions.

Can we bathe as a group?

Yes, group bookings can be made HERE.

What facilities do you have?

In our indoor and outdoor bathing areas we have hot magnesium pools, cold plunges, saunas, steam room, infrared sauna, ice baths.

We also have a number of treatment rooms, body scrub room and LED light therapy facilities.

How do I purchase a gift voucher?

Vouchers are available at About Time and online HERE.

I’d love a physical gift voucher, is this possible?

Yes, physical vouchers are available at About Time.

Can I use my gift voucher for a different treatment that was gifted to me?

Yes, your voucher can be used towards any treatment, product or bathing sessions.

How do I make a booking with my gift voucher?

When making a booking with your gift voucher please contact hello@atthebathhouse.com.au.

Can I hire out About Time for a large event

Please contact hello@atthebathhouse.com.au for all event enquiries.

Can I hire out the yoga room at About Time for an event?

Please contact hello@atthebathhouse.com.au for all event enquiries.

What event space do you have for hire

Please contact hello@atthebathhouse.com.au for all event enquiries.

Where are you located?

27 Baines Crescent, Torquay 3228

Is there parking onsite?

Parking is available onsite, and on Baines Crescent.

Is your space accessible for all abilities

Yes, please contact hello@atthebathhouse.com.au so we can ensure your specific needs are catered for.

I’m currently taking medication, am I able to bathe?

Always check with your medical practitioner before visiting.

Can I bathe if I’m pregnant?

Always check with your medical practitioner before visiting.

I’m currently taking medication, am I able to bathe?

Always check with your medical practitioner before visiting.

Can I purchase anything to eat or drink?

We have cold refreshments and light snacks, you can add these when booking online or speak to the front desk on arrival. Speak to our team at hello@atthebathhouse.com.au if you would like to arrange food and drinks for the Seclude area.

Can I bring my own food in the bathing area?

No food and drinks (except water in a plastic drink bottle) are allowed in the bathing area.

Opening hours

Bathing: 7am - 7pm
Treatments: 10am - 6pm

Can I bring my kids?

Bookings are only available to those over the age of 16.

Can I book a treatment without bathing?

Of course, bookings are available HERE.

Can I stay all day?

Bathing sessions are 45 or 90 min.

Are swimsuits available?

Please bring your own bathers and swimsuits.

Lost and found

Call us on 03 5242 5688 if you have left anything behind.

Can I work with you?

Yes, we’d love to meet you! Email hello@atthebathhouse.com.au.

What is your cancellation Policy?

We require 48 hours prior to your appointment, or you will be charged the full amount.

Can I cancel my booking?

Please contact hello@atthebathhouse.com.au to cancel, change or reschedule your booking.